Flights
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Flights
SPECIAL TERMS AND CONDITIONS FOR FLIGHTS
1.1. Travango, as a travel agency, acts as an intermediary between its clients and airlines. It is the airlines themselves which establish the rules and regulations that affect the flights booked by our users.
1.2. In the event that an airline ceases to operate due to insolvency or any other reason, Accovia, as intermediary, will notify the passenger of such circumstance and the information available regarding it. In such cases and since the contract of carriage between the passenger and the airline providing the flight was regularized, the passenger must complain to the airline about the refund of tickets that have not been flown.
1.3. Bear in mind that some airlines reserve the right to cancel the return flight of a round trip when the outbound flight has not been used. If you are planning not to use the outbound ticket, we suggest you contact Accovia or the airline at least 48 hours before the departure of your flight.
- SERVICE FEES
2.1. Travango charges a service fee per passenger. This fee is not refundable under any circumstances, and is independent of the rate selected by the user.
2.2. In case of modifications on behalf of the client, wherever the tariffs allow, administrative fees may arise. Note that these service fees are not applicable when purchasing one of the levels of the Customer Support service.
- MODIFICATIONS, CANCELLATIONS, REFUNDS AND REISSUES
3.1. Wherever the airline and the selected tariff allow for modifications, cancellations or refunds, ACCOVIA will charge an additional administrative fee to be added to the fees established by the corresponding airline.
- 50 AED (or the equivalent in your local currency) per passenger for changes or cancellations.
3.2. In any such case it is the sole responsibility of the user to request any modifications, cancellations or refunds reissue by contacting ACCOVIA directly, during its opening hours. They will then be informed about the possibility of granting their request and about any possible fees or administrative steps.
3.3. Any modification or cancellation request must be made in writing through our contact form.
3.4. IMPORTANT:
- Name changes of passengers are not allowed by most airlines. Should you need to change names and surnames on your booking, you will have to cancel the completed booking and get a ticket refund (should your tariff allow it). For this reason, please pay special attention to the spelling of any passenger names and surnames while filling in your booking forms. These must correspond to the names on your travel documents which have to be presented at the airport on the day of your flight.
Hotels
By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider’s cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Booking.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.
Activities
Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What CAN be Refunded:
• Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
• Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
• Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CANNOT be Refunded:
• All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
• No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
• Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that Tours4Fun will always adhere to individual tour policies when applicable.
Cancellation Made Within Refund Policy
6 days prior to departure Non-refundable7-15 Days Prior to Departure Date 50% of total purchase amount can be refunded
16-24 Days Prior to Departure Date 75% of total purchase amount can be refunded
25 or more Days Prior to Departure Date 100% of total purchase amount can be refunded
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• The notification day and departure day are NOT counted. Eg. If the tour departure day is April 4th, we receive the official cancellation request on April 1st, it will be counted as 2 days prior to the departure date.
• If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
• All cancellations must be made directly with Tours4Fun, not with tour providers.
• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
Free Cancellation
Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.
• Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
• Cancellation must be made by filling out and signing the Tours4Fun Cancellation Request Form. Please explain why you are requesting a cancellation. Please download the Cancellation Request Form here.
• Contact Email: info@www.travango.com
Amendment Fees:
Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:
• Changing departure date
• Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest
• The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
• To cancel a passenger from a reservation with promotions such as “Buy 2, Get 1 Discounted” or “Buy 2, Get 2 Discounted” within seven days of the departure date, please refer to the “Pricing” tab of the product page for penalty fees. If the cancellation is beyond seven days of departure date, the $30.00 fee will be applied per person.
Holiday Packages
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